JTH Financial, LLC

We are a processor of tax refund financial products offered in partnership with paid tax preparer professionals and online tax software providers.  Our mission is to provide superior customer service and quality products to our partners their customers. We are located in Virginia Beach, Virginia.

JTH Financial, LLC Privacy Policy

At JTH Financial, LLC (“we,” or “our”), we recognize the importance of protecting your personal information.  We are committed to safeguarding the privacy of your information and want you to know the protective measures we take.

This Website Privacy Policy concerns the information we collect when you view our website.  If you come to one of our partners offices for other services, such as tax preparation, you will be given a separate privacy policy when you use those services.

Our affiliated companies and our partners may also offer the ability to apply for other financial products or services.  Our privacy policies, and those of our non-affiliated partners, may vary depending on the type of service or products offered.  This privacy policy applies solely to our website.

Information We Collect and How We Use that Information

If you choose to submit your information on our website to submit a customer issue, we will receive your contact information, including your address, email, and telephone number.  We use and store this information for the purposes of providing to you customer service support, for audits, to process transactions you initiate and to improve our systems, services and Website.

We do not collect information using such things as cookies, transparent gifs, or your IP address.  As such, our website does not currently support “do not track” settings on your browser or have any similar mechanism that allows you to opt out of or otherwise control the collection of certain information about your online activities.

Information We Disclose

We will share your personal information with third parties only in the ways that are described in this privacy policy.  We do not sell your personal information to third parties.

Affiliated and non-affiliated third parties may be given access to your information only as permitted by law or upon your express authorization to process the transactions which you have engaged us to perform.  Our affiliated and non-affiliated third parties may offer you the opportunity to receive information concerning their products and services.  If you elect to receive such communications from these third-parties, we may share your name and contact information.

If you submit your personal information for the purposes of preparing and filing your tax returns, our use or disclosure of that information may be limited by the Internal Revenue Code, § 7216, the Gramm-Leach-Bliley Act, and other law.  We will not use or disclose to third parties your tax information for any other purpose other than processing the services you have requested us to perform, unless you authorize us by providing to us written consent to use or disclose or unless expressly required or authorized by law or pursuant to a court order.  

We may disclose your information to non-affiliated third parties that perform operational, marketing or accounting services for us.  Our sharing of information may be with a financial product provider with whom we have a joint-marketing agreement or non-financial companies that provides technical services such as software services. These companies are authorized to use your personal information only as necessary to provide these services to us. Such sharing will be done in accordance with applicable law.  

We may also disclose or transfer your information in response to legal process such as to comply with a subpoena, or similar legal process or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request, where required by applicable law, or if we are acquired by or merged with another company. If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.  

We will retain your information for as long as needed to provide you services or as required under applicable law.  We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Information Security

We maintain physical, electronic and procedural security measures that comply with applicable legal and regulatory standards to safeguard your personal information.  Access to such information is restricted to those employees who are trained in the proper handling of client information and have a legitimate business need to access that information.  We follow generally accepted standards, such as encryption and secure socket layer technology, to protect the personal information you submit to us, whether that information is in transit or at rest.  

Additional Information

Links to 3rd Party Sites. Our Website includes links to other Web sites whose privacy practices may differ from ours. If you submit personal information to any of those sites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any Web site you visit.

Acceptance of These Terms

You understand that any information you provide to us through any of the Website shall be governed by this privacy policy.   If you do not agree with these terms, you should not use the Website.   Your continued use of the Website indicates your acceptance of these terms.  

This privacy policy is effective January 16, 2014.

Because privacy is important, we pledge to work with you to protect and safeguard the security of your personal customer information.  If this privacy policy changes, we will notify you of the changes by posting a notice on our Website. If we make any material changes we will notify you by means of a notice on this Website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

If you have any questions about this privacy policy, you may contact us by mail at Privacy, JTH Financial, LLC,  2387 Liberty Way, Virginia Beach, VA 23456, or call our customer support 866-829-3278.