JTH Financial, LLC - About Us

JTH Financial, LLC (JTH) was formed in 2010 as a subsidiary of JTH Holding, Inc. and is located in Virginia Beach, Virginia. Currently JTH offers various tax settlement products to consumers through partnership with Paid Tax Preparers and Do It Yourself software companies.

JTH Financial, LLC Privacy Policy Notice


Dear Customer. In the process of applying for a tax-related bank product from JTH Financial, LLC (JTH), you were required to provide us with information about yourself and we obtained information about you from others. The Federal Financial Privacy Law requires us to provide you with this statement. In this Privacy Notice, “Confidential Information” means most non-public personally identifiable information about you. This Notice applies only to individuals who have applied for a tax-related bank product from JTH. We may change our privacy policy at any time, giving you any notice that may then be required.  

Confidential Information we collect. The Confidential Information that we collect about you includes information in your application and your tax return in each year that you applied for a tax-related financial product, such as your name, address, social security number, income, deductions, refund and the like. We also collect information about your transactions with us, other lenders, tax preparers and similar providers, such as payment histories or balances due or tax information. We may also collect information concerning your credit history from a credit-reporting agency.  

Information we share and with whom. We may disclose your Confidential Information to nonaffiliated third parties as permitted by law. JTH and other tax-related bank product providers may disclose information to each other about their experiences with you in order to collect outstanding tax-related loans or tax preparation fees, or to prevent actual or potential fraud, unauthorized transactions, claims or other liability. We may also disclose Confidential Information with your consent or as otherwise permitted by law. Your signed bank product application and agreement included a consent to certain sharing of information. You may revoke that consent by notifying us at any time. If you revoke, we will continue the processing of any pending application but we will not share the information you asked us not to share unless otherwise permitted by law.  

Former customers. These policies continue to apply after you become a former customer.  

Security procedures we use to protect your Confidential Information. Inside JTH, your information is accessible only to employees who need the information in order to process your product request, answer your questions or determine the types of additional products or services that we think may interest you. We train our employees on their responsibility to maintain the privacy of your Confidential Information. We also maintain physical, electronic and procedural safeguards and that comply with federal standards to guard your Confidential Information.  

Questions? If you have any questions please contact us by calling Customer Service at 866-829-3278.